Valamar

PERSONAL DATA CONTROLLER: Valamar Riviera d.d., Republic of Croatia, Poreč, Stancija Kaligari 1
 
PURPOSE OF PROCESSING: receipt and confirmation of your booking; enabling your booking and recording of all necessary data for processing your booking; enabling changes to or cancellation of your booking; sending a booking confirmation email; sending an email or text message, if necessary, to notify you of the status of or changes relating to your booking; charging contractual penalties in the event of no-show, in accordance with the booking policy
 
LEGAL BASIS FOR PROCESSING: performance of the agreement, to which you agree by booking with us under the booking terms and conditions
 
TAC booking system
For online bookings of Services, Valamar uses the services of TAC Informationstechnologie GmbH, Schildbach 211, 8230 Hartberg, Austria (hereinafter: TAC). As part of the booking process, the Buyer is redirected to TAC’s secure platform to enter the information necessary for completing the booking.

FURTHER PROCESSING ON THE GROUNDS OF LEGITIMATE INTEREST:
Customer satisfaction surveys – After using a service, we may send you a customer satisfaction survey to your email address. Completing the survey is entirely voluntary, and its primary purpose is to collect feedback in order to improve service quality.
Direct marketing – We may use your contact details to send promotional messages relating to Valamar services, special offers, promotions, events and related services. Messages may be sent via email, text, or instant messaging platforms (such as Viber, WhatsApp).
You have the right to object to the processing of personal data for the purpose of direct marketing and/or sending a customer satisfaction survey at any moment, without any negative consequences. You can submit your objection via email at: dpo@valamar.com.
 
MY RIGHTS: You may request access to your personal data, their rectification or alteration, data transmission (right to data portability), as well as erasure or restriction of processing (right to be forgotten) at any moment and free of charge, where possible. You also have all other rights stipulated by Regulation (EU) 2016/679, including the right to lodge a complaint with a supervisory authority.

CONTACT FOR ADDITIONAL INFORMATION: espaatpical@valamar.com
 
DATA PROTECTION OFFICER: dpo@valamar.com
 
PERSONAL DATA PROTECTION POLICY: https://www.valamar.com/hr/izjava-o-privatnosti/
Privacy Policy – Hotels and Apartments in Croatia | Valamar